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Microsoft Dynamics CRM

CRM for large-scale businesses
our rating 4.5 out of 5 Stars

Microsoft Dynamics CRMProduct Overview

  1. About Microsoft Dynamics CRM
  2. Pros of Microsoft Dynamics CRM
  3. Cons of Microsoft Dynamics CRM
  4. Breakdown of core features

Microsoft Dynamics CRM product overview

Microsoft Dynamics CRM offers a solution that harnesses sales, customer care, marketing, social, and technology with a configurable process.

Pros of Microsoft Dynamics CRM

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  • Fully Customizable
  • Powerful Mobile Capabilities
  • Easy Integration with other MS products

Cons of Microsoft Dynamics CRM

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  • Requires a lot of training
  • Too many UI changes
  • Needs more external integrations

Breakdown of core features

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Teams have visibility into customer interactions, as well as the ability to see activities in marketing and service departments.


Customer service agents have the information they need to answer customer questions and resolve issues quickly and efficiently.


Microsoft Dynamics handles everything for a business’s marketing team, including planning and budgeting. It can also track a business’s email, social and traditional marketing efforts.

Social intelligence

Social intelligence puts technology like social listening, alerts, and trend spotting in place to give a business the information it needs to remain competitive.

Alternatives to Microsoft Dynamics CRM

Learn more about other CRM software by exploring the following products, or review specific types of CRM software including real estate CRM software, CRM software for small businesses, financial services CRM software, and social CRM software.

1 MS Dynamics

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Microsoft Dynamics CRM's automated features and AI help sales teams better understand their customers, know the best time to send an email, and monitor social channels better than ever before. MS Dynamics also includes a direct connection to the business social platform LinkedIn. Their core CRM package—Dynamics 365 Sales—is focused on sales force automation and helping teams find and close opportunities, and comes as a single tool or can be bundled with other business operations tools.

Learn more about MS Dynamics

2 Hubspot

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HubSpot CRM is everything users need to organize, manage, track contacts, and build better relationships with customers. Eliminate spreadsheets, manage pipeline, get better customer insights, and speed up sales. The CRM will also let your entire company operate off of one source of truth about the contacts in your database instead of sharing spreadsheets or finding emails. Every interaction is stored in a timeline, including notes about the contact and the content they’ve consumed.

Learn more about Hubspot

3 Nimble

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Nimble combines the strength of a traditional CRM with contact management, social media, sales intelligence, and marketing automation to deliver relationship insights to help professionals build better work relationships in a multi-channel world. The software integrates productivity apps to gather user contacts, communications, calendar, and collaborations in one platform and draws data from popular social media channels including Facebook, LinkedIn, and Twitter.

Learn more about Nimble

(Last updated on 03/04/2022 by Pam Van Loon)

Quick Facts

  • Industry Specialties
    All Industries
  • Pricing
  • Works Best For
    Any Sized Businesses




Features and Integrations

  • Contact Management
  • Customer Management
  • Lead Management
  • Sales Forecasting
  • Task Management
  • Custom Fields / Forms
  • Email Marketing
  • eCommerce
  • Order Management

Platform Features

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  • Analytics
  • Dashboards
  • Mobility
  • Cloud Platform
  • Mobile Application
  • Collaboration Tools
  • Document Management / Sharing
  • Real-time Analysis
  • Time Tracking
  • Access Control
  • API
  • Automatic Notifications
  • Report Builder
  • Google Drive
  • Social Media Integration
  • eCommerce Integration
  • Microsoft Outlook
  • Zapier
  • Gmail
  • Google Calendar
  • Add on language packs
  • Afrikaans
  • Albanian
  • Amharic
  • Arabic
  • Armenian
  • Assamese
  • Azerbaijani
  • Bangla- Bangladesh
  • Bangla- India
  • Basque
  • Belarusian
  • Bosnian
  • Bulgarian
  • Catalan Catala Spanish
  • Central Kurdish
  • Cherokee
  • Chinese Simplified
  • Chinese Traditional
  • Croatian
  • Czech
  • Danish
  • Dari
  • Dutch
  • English
  • Estonian
  • Filipino
  • Finnish suomi
  • French
  • Galician
  • Georgian
  • German
  • Greek
  • Gujarati
  • Hausa
  • Hebrew
  • Hindi
  • Hungarian
  • Icelandic
  • Igbo
  • Indonesian
  • Irish
  • isiXhosa
  • isiZulu
  • Italian
  • Japanese
  • Kannada
  • Kazakh
  • Khmer
  • K' iche' Qatzijob'al
  • Kinyarwanda
  • KiSwahili
  • Konkani
  • Korean
  • Kyrgyz
  • Latviean latviesu
  • LIthuanian
  • Luxembourgish
  • Macedonian
  • Malay
  • Malayalam
  • Maltese Malti
  • Maori
  • Marathi
  • Mongolian (Cyrillic)
  • Nepali
  • Norwegian
  • Odia
  • Persian
  • Polish
  • Portuguese (Brazil)
  • Portuguese (Portugal)
  • Punjabi
  • Punjabi (Arabic)
  • Quechua runasimi
  • Romanian
  • Russian
  • Scottish Gaelic
  • Serbian (Cyrillic, Bosnia and Herzegovina)
  • Serbian (Cyrillic, Serbia)
  • Serbian (Latin)
  • Sesotho sa Leboa
  • Setswana (South Africa and Botswana)
  • Sindhi (Arabic)
  • Sinhala
  • Slovak
  • Slovenian
  • Spanish
  • Swedish
  • Tajik (Cyrillic)
  • Tamil (India and Sri Lanka)
  • Tatar
  • Telugu
  • Thai
  • Tigrinya (Ethiopia)
  • Turkish
  • Turkmen
  • Ukrainian
  • Urdu
  • Uyghur
  • Uzbek (Latin)
  • Valencian
  • Vietnamese
  • Welsh
  • Wolof
  • Yoruba
  • Per module pricing
  • Enterprise
  • Professional