Nextiva product overviews

Nextiva is a connected communications platform that enables businesses to grow faster. It lets people work smarter using its business VoIP phone service, video conferencing, text messaging, and CRM software.

Nextiva uniquely manages all customer communications and engagement in one place to provide a unified view of the customer. It enhances the customer experience with sales and service tools, analytics, AI, and automation. The platform supports business communications with built-in tools to supercharge sales and service teams.

More than 100,000 companies rely on Nextiva for customer and team communication.

Pros of Nextiva

The platform brings teams and customers closer. It surfaces actionable customer intelligence to employees and empowers them to work from anywhere.
It gives small businesses and enterprises a competitive advantage with virtual workspaces, video conferencing, mobile apps, and feature-rich cloud PBX — all in one system.

Cons of Nextiva

According to some users, the software comes with a complicated setup.
Others also mentioned that the Nextiva Mobile App has glitches.

Breakdown of core features

Conference calling

With Nextiva, teams can host unlimited audio and video meetings. The platform facilitates audio conferencing with messaging and screen share. It also provides a dedicated conference bridge and HD audio with no line static.

Collaboration

Users can create groups to connect via chat, video, and audio. Nextiva has capabilities for chatting, screen sharing, and file sharing. Moreover, the software allows managers to schedule meetings and assign tasks with due dates. It also delivers features to keep track of conversations and team projects.

Call analytics

The platform has real-time call tracking features with custom reports and dashboards. It enables users to access historical and live call data and identify business trends by analyzing call logs. In addition, Nextiva streamlines QA with call recording and rating.

Mobility

Nextiva has native iOS and Android mobile apps, letting users work anywhere. It also eliminates desk phone usage with a user-friendly desktop app for Windows and Mac. With Nextiva, users can send text messages from their mobile devices and initiate one-click conference calling from their cell phones.

(Last updated on 02/02/2022 by Liz Laurente-Ticong)