Housecall Pro product overview

Housecall Pro is an all-in-one, cloud-based business solution enabling home service professionals to work simpler and grow smarter. It provides user-friendly digital tools for scheduling and dispatching jobs, managing payments, and automating marketing efforts. Housecall Pro helps professionals efficiently manage every aspect of their business in one place.

The Housecall Pro platform is available through a mobile app and web portal for Pros across the United States and Canada.

Housecall Pro has over 17,000 customers. Its goal is to empower home service businesses to be better.

Pros of Housecall Pro

The Housecall Pro team and community are available to assist via live chat and phone. Every Housecall Pro plan comes with an access to a supportive community of service professionals. It has a private Facebook group with over 11,000 members all dedicated to the home services space.
Housecall Pro is intuitive for owners, office managers, and service technicians in the field. Its user-friendly tools manage the entire customer journey from scheduling, creating estimates, dispatching technicians, invoicing, and reviewing solicitation.

Cons of Housecall Pro

While Housecall Pro works great for most home service businesses, the product is not ideal for companies with projects that can last for weeks, months, or years. It isn’t suitable for some industries with specific needs, such as remodeling, home construction, and painting.
Qualifiers must be met before applications are integrated with Quickbooks Online and Desktop. QBO must have a Plus package or greater and should be 2017 version or above.

Breakdown of core features

Drag and drop scheduling

Businesses can set up recurring jobs, assign teams, and set arrival windows with few clicks. Users can edit jobs and add detail, and teams are notified in real-time once job details have been changed.

Real-time dispatching and on-my-way texts

Once a job is scheduled, the assigned employee will instantly be notified via mobile app notifications. They have access to the time, place, and other details for the upcoming job with a click of a button. Users can also utilize GPS tracking to see where technicians are and track their progress. Teams can remind or update customers with automated text messages to ensure they are at the job site if needed.

Invoicing and payments

Users can create 1-click invoice templates with the branded logo. Businesses can send automated bill reminders to customers to save time and stop chasing down payments.

(Last updated on 02/02/2022 by Liz Laurente-Ticong)