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Product Quick Facts

Industry Specialties
All Industries
Pricing
Low-end
Works Best For
Any Sized Businesses

About LiveAgent

LiveAgent is a helpdesk software that aims to assist small businesses get closer with their customers. It offers 170+ features, including ticketing, automation, SLAs, live chat, phone, Facebook & Twitter integration, customer portal and more. LiveAgent is used in 57 countries by 15,000 businesses across the globe including Forbes, Yamaha, Huawei and Hallmark. Since 2011, it has served over 150M end users worldwide.
LiveAgent is built by customer service professionals for customer service professionals. Every incoming form of communication is transformed into Tickets for better management. The live chat feature adds to better customer convenience by providing answers in real time by real humans. Providing support 24/7 with Customer Portal is easy and helpful.
Still not convinced LiveAgent is right for you? Use our Helpdesk Software product selection tool to browse additional solutions and get a custom recommendation. Have questions? Call, click, or email to get a free consultation from one of our unbiased Technology Advisors.

Alternatives to LiveAgent

Learn more about other CRM software by exploring the following products, or review specific types of CRM software including real estate CRM software, CRM software for small businesses, financial services CRM software, and social CRM software.


1 MS Dynamics

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Microsoft Dynamics CRM's automated features and AI help sales teams better understand their customers, know the best time to send an email, and monitor social channels better than ever before. MS Dynamics also includes a direct connection to the business social platform LinkedIn. Their core CRM package—Dynamics 365 Sales—is focused on sales force automation and helping teams find and close opportunities, and comes as a single tool or can be bundled with other business operations tools.

Learn more about MS Dynamics

2 Hubspot

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HubSpot CRM is everything users need to organize, manage, track contacts, and build better relationships with customers. Eliminate spreadsheets, manage pipeline, get better customer insights, and speed up sales. The CRM will also let your entire company operate off of one source of truth about the contacts in your database instead of sharing spreadsheets or finding emails. Every interaction is stored in a timeline, including notes about the contact and the content they’ve consumed.

Learn more about Hubspot

3 Nimble

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Nimble combines the strength of a traditional CRM with contact management, social media, sales intelligence, and marketing automation to deliver relationship insights to help professionals build better work relationships in a multi-channel world. The software integrates productivity apps to gather user contacts, communications, calendar, and collaborations in one platform and draws data from popular social media channels including Facebook, LinkedIn, and Twitter.

Learn more about Nimble

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