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Capsule CRM

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Capsule CRMProduct Overview

  1. About Capsule CRM
  2. Pros of Capsule CRM
  3. Cons of Capsule CRM
  4. Breakdown of core features

Capsule CRM product overview

Capsule is a flexible, web-based CRM tool designed for small and growing businesses that desire to organize business and client functionality. Users can track contacts and business associates, communications, sales opportunities, and tasks that require attention. Capsule also helps users to manage their sales pipeline, bids, track deals and proposals, in addition to other opportunities.

Users can easily organize emails, notes, documents and other conversations utilizing Capsule, as well as having a complete history of business files for reference in one location. Capsule also allows users to share tasks with team members, manage and monitor tasks, assign tasks, and better control deadlines and milestones. Data regarding customers and contacts can also be customized. Capsule is available on mobile platforms via both smartphone and tablet. There is no software to install with Capsule, and due to its web-based nature, users know they are always operating with the most up-to-date version.

Pros of Capsule CRM

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• Contact and account management
• Contact tracking
• Customization
• Desktop integration
• Performance reliability
• Support services
• Task management features
• User interface

Cons of Capsule CRM

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• Campaign management below average
• Marketing ROI analytics below average
• No integration with Office 365
• No mass mailouts
• Only upload one document at a time
• Product/List management below average

Breakdown of core features

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Contact management

Capsule stores and helps users organize information about customers and contacts, as well as tasks and to-do lists. Capsule also allows users to create custom categories to assimilate data and track people, organizations, and companies that users do business with.

Data sharing

Users can share contact data easily with team members — or the entire company — with Capsule. Contacts can be imported from Outlook, Gmail, vCard, spreadsheets, and any CSV file. Additional data including notes from communication, meetings, and more can be added to the file.


Track opportunities and get summaries of opportunities by utilizing Capsule’s sales dashboard. Users can track their opportunities and milestones that can be linked with success factors to enable users to better forecast potential sales revenues. Users can generate reports and extracts from their pipelines using configurable filters.

Secure servers

Capsule’s servers are hosted by Amazon’s data centers to ensure information is kept safe and secure. Data that passes through the servers is encrypted using SSL technology, which is the same technology used by banks to protect their data. In addition, data is stored in multiple locations in real-time and backed up every hour.

Alternatives to Capsule CRM

Learn more about other CRM software by exploring the following products, or review specific types of CRM software including real estate CRM software, CRM software for small businesses, financial services CRM software, and social CRM software.

1 MS Dynamics

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Microsoft Dynamics CRM's automated features and AI help sales teams better understand their customers, know the best time to send an email, and monitor social channels better than ever before. MS Dynamics also includes a direct connection to the business social platform LinkedIn. Their core CRM package—Dynamics 365 Sales—is focused on sales force automation and helping teams find and close opportunities, and comes as a single tool or can be bundled with other business operations tools.

Learn more about MS Dynamics

2 Hubspot

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HubSpot CRM is everything users need to organize, manage, track contacts, and build better relationships with customers. Eliminate spreadsheets, manage pipeline, get better customer insights, and speed up sales. The CRM will also let your entire company operate off of one source of truth about the contacts in your database instead of sharing spreadsheets or finding emails. Every interaction is stored in a timeline, including notes about the contact and the content they’ve consumed.

Learn more about Hubspot

3 Nimble

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Nimble combines the strength of a traditional CRM with contact management, social media, sales intelligence, and marketing automation to deliver relationship insights to help professionals build better work relationships in a multi-channel world. The software integrates productivity apps to gather user contacts, communications, calendar, and collaborations in one platform and draws data from popular social media channels including Facebook, LinkedIn, and Twitter.

Learn more about Nimble

(Last updated on 03/07/2022 by Abby Dykes)

Quick Facts

  • Industry Specialties
    All Industries
  • Pricing
  • Works Best For
    Any Sized Businesses




  • Adding Milestones
  • Controlled Access
  • Customization
  • Dashboard Opportunities Overview
  • Report Analysis
  • Contact Sharing
  • To-List and Calendar Management
  • Sales Management
  • Milestones
  • Multiple Backup
  • Document Management
  • Data Security
  • Opportunity Tracking
  • Email Tracking


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Pricing Model

  • Professional
  • Teams


  • English