December 17, 2014
Software Excellence Awards: Small Business CRM
We like to recognize excellence when we see it. We also like to help business make informed software decisions. In our first installment of the TechnologyAdvice Software Exce...
Aleks Peterson
Aleks Peterson is a contributor to the TechnologyAdvice blog.
Articles by Aleks
December 9, 2014
Four Sleek Small Business Project Management Tools
Smaller businesses often take a hands-off approach to project management (PM) — not because they don’t care, but out of necessity. The best-of-breed software products that...
December 2, 2014
Do You Need Project Portfolio Software?
Project management is one of the worst disciplines when it comes to spawning jargon and redundant subcategories — PM, EPM, EVM, BPM, APM ... you get the idea. ...
November 25, 2014
4 Solutions with the Smartest CRM Analytics
Like Hansel and Gretel dropping breadcrumbs in the forest, consumers generate pieces of data with every digital action they take. An estimate from IBM suggests that consumers...
November 21, 2014
How to Negotiate a CRM Contract
For customer-centric organizations, customer relationship management (CRM) software is a high-stakes investment. They rely on their CRM to store and analyze data and to make...
November 19, 2014
The Real Dangers of Shadow IT
Shadow IT is exactly what it sounds like: workplace technology that hides in the darkness — unseen, unapproved, and possibly dangerous. Sometimes referred to as “stealth...
November 5, 2014
Four Enterprise-Ready Gamification Platforms
It seems every week new stories about innovative uses of gamification make the rounds of digital media. Gyms and fitness organizations gamify their exercise programs. Retail ...
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November 3, 2014
Five Small Retail POS Systems with CRM Features
Larger corporations have been practicing customer relationship management (CRM) for years by using databases and CRM software in their service departments. Small retailers, on...
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October 29, 2014
Better Than a Compass: 4 Geolocation CRM Apps for Salespeople
Geolocation (essentially pinpointing an item or person's location) is still a new technology, but it's already shaping the marketplace in far-reaching ways. Foursquare, one...
October 27, 2014
How Small Practices Can Negotiate Better EHR Contracts
With the deadline for incentive payouts under the HITECH Act (Health Information Technology for Economic and Clinical Health) only a couple years around the corner, small...
October 22, 2014
Four Salesforce Gamification Apps
Maybe you've heard the news about gamification — how it's spreading like wildfire among thought leaders and developers, how it turns the mundane into the engaging, or how it...
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October 20, 2014
Social CRM: A Marketing Lesson from Honey Bees
The traditional model of customer relationship management (CRM) presupposes interaction with customers on the company's terms through a set of predetermined channels. But the...
October 16, 2014
How to Encourage CRM Adoption Among Your Sales Force
The strength of a company's sales force automation often depends on their ability to successfully train their employees in customer relationship management (CRM). CRM program...